Shipping & Return Policy

HomeShipping & Return Policy

Shipping Policy

Processing Time

  • All orders are processed within 1-3 business days after payment is confirmed.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Shipping Times

  • UK Orders: Estimated delivery within 3-7 business days.
  • International Orders: Estimated delivery within 7-14 business days, depending on the destination.
  • Please allow up to 2 weeks for international shipping, as delivery times may vary based on location, customs, and postal service efficiency.

Shipping Costs

  • UK Shipping: [Insert Flat Rate or Free Shipping Information].
  • International Shipping: Costs are calculated at checkout based on your location. Additional customs duties, taxes, or import fees may apply in your country and are the responsibility of the buyer.

Shipping Method

  • We use reliable carriers to ensure secure delivery and provide tracking for all orders.
  • Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

Shipping Delays

While we strive to meet the estimated delivery times, unforeseen events such as customs delays or carrier issues may affect your delivery. If your order is delayed, we recommend contacting the shipping carrier first using the tracking information provided. If further assistance is required, feel free to reach out to our customer support at [email protected].

Return Policy

Eligibility for Returns

  • You have 30 days from the date of delivery to request a return.
  • Items must be in unused condition and in their original packaging.
  • Please note: Certain items, such as custom or personalized products, are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact our support team at [email protected] with your order number and reason for the return.
  2. We will provide you with return instructions, including the return address.
  3. Please ship the item back within 14 days of receiving the return instructions.

Return Shipping Costs

  • The customer is responsible for the cost of return shipping unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., receiving a defective or incorrect item).

Exchanges

  • We will gladly exchange items that are defective or incorrect. Please contact us within 7 days of receiving your order to arrange an exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will work with you to resolve the issue quickly, whether by offering a replacement or refund.

Contact Co-ordinates

Our Logistics Partners

  • Domestic Partners:
  • Bluedart Express, FedEx
  • International Partners:
  • DHL Express, Fed Ex

Fulfillment Delivery

  • Delivery timeline within india:
  • 1-2 Working days
  • Delivery timeline outside UK:
  • 2-3 Weeks