Payment & Refund Policy

HomePayment & Refund Policy

Payment & Refund Policy

Payment Policy

Accepted Payment Methods

We accept a variety of secure payment methods to make your purchase as convenient as possible, including:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay and Google Pay (where applicable)
  • Bank Transfers (for special cases; please contact support for details)

Payment Security

  • All payments are processed through secure, encrypted payment gateways to ensure the safety of your financial information.
  • We do not store any credit card or payment information on our servers.
  • CurioEDC complies with PCI-DSS (Payment Card Industry Data Security Standard) to maintain a secure payment environment.

Currency

  • All transactions are processed in GBP (British Pounds). If you are making a purchase from outside the UK, your bank or payment provider may charge a currency conversion fee.

Payment Issues

If your payment is declined or you encounter any issues during checkout, please contact your bank or payment provider first. If the issue persists, feel free to reach out to our support team at [email protected] for assistance.

Refund Policy

We want you to be fully satisfied with your purchase from CurioEDC. If you’re not, we offer refunds under certain conditions outlined below.

Eligibility for Refunds

You may be eligible for a refund if:

  • Item arrives damaged or defective: Please notify us within 7 days of receiving the product, with photos of the damage and your order number.
  • Incorrect item received: In case you receive the wrong product, contact us immediately to arrange a return and replacement or refund.
  • Returns within 30 days: If you change your mind or are unsatisfied with your purchase, you may return the item within 30 days of receiving it, provided the item is unused and in its original packaging.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at [email protected] with your order number, reason for the refund, and any necessary photos (in case of damage or defects).
  2. We will review your request and provide further instructions on how to return the product if applicable.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that the original shipping cost is non-refundable, unless the return is due to our error (e.g., damaged or incorrect item).

Late or Missing Refunds

If you haven’t received your refund within the estimated time, please follow these steps:

  1. Check your bank or credit card statement again.
  2. Contact your bank or credit card company, as processing times may vary between financial institutions.
  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Non-Refundable Items

  • Custom or personalized items: Unfortunately, we cannot accept returns or issue refunds for custom-made or personalized products unless they arrive damaged or incorrect.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Exchanges

If your item is defective or incorrect, we will happily arrange an exchange at no additional cost to you. Please contact us within 7 days of receiving your item to initiate the exchange process.

Cancellations

  • Orders can only be canceled before they are shipped. Once an order has been shipped, you will need to follow our return process.
  • If you need to cancel an order, please contact us as soon as possible at [email protected].

Contact Information

For any inquiries related to payments, refunds, or cancellations, please reach out to us at:

CurioEDC
Email: [email protected]
Website: www.curioedc.co.uk